Coronavirus (COVID-19)

Updated 15/09/2021
Please note rules can and do change on a regular basis. If you are unsure about anything on this page please call us for more information

Milton Keynes along with the rest of England are slowly starting to ease out of lockdown.

We are doing everything possible to maintain a full service for bereaved families. From the time of death to the funeral date, we are working hard to make sure that our services are available as always. If you suffer a bereavement, and need us to attend, this service is available 24 hours.

We are pleased to be able to welcome families back into our office to make arrangements. We are kindly asking a maximum of two people at a time from one family to visit us. Should you wish to not visit us in person, we have made it possible to do all arrangements remotely. Please ask us if this is what you would like to do. 

We are now using our limousines for families again, with a maximum of six people per car. Masks must be worn when inside the vehicle with our driver.

We are able to offer dressing and viewing of deceased, assuming their death is not COVID related, or tested positive shortly prior to their death. We do have to limit the numbers of people visiting due to social distancing and, in line with shop regulations, request that people wear face coverings while in our building.

Please do not attempt to enter our building if you have symptoms of COVID-19, or think you may have a chance of having or spreading the virus.

FAQs

How many people are allowed to attend the service?

Crownhill Crematorium permit an unlimited amount of mourners in the Oak Chapel, and unlimited numbers in the Willow Chapel. Webcasting is an option for many crematoria, so people can follow the service online if they cannot attend. For burials, unlimited numbers are able to attend also.

Are services different due to social distancing?

Services are mostly back to how they were before; the crematorium do ask if you to wear a mask if able.

Are you dressing deceased?

We are still dressing deceased for viewings as normal should you wish to come and spend time with your loved one, providing COVID-19 did not contribute to their death, and you do not think you have, or have symptoms of COVID-19. Anyone visiting the building must wear a face covering as per government guidelines, and only a small number of people can enter the building at any one time.

Are we able to use a limousine?

From the 12th April 2021 we are now using offering the use of our limousines to families. There is a maximum of six mourners per car, and masks must be worn inside the vehicle.

Do I have to come into the building to make arrangements?

You are not required to visit us in person to make arrangements. We have made it possible to do the full arrangements remotely if you don't wish to visit us in person either due to health reasons or preference. 

Is the death registration process different?

The Death registration process has changed since the beginning of the pandemic. Attached below is an extract from the register office of Milton Keynes' website:

(https://www.milton-keynes.gov.uk/births-marriages-and-deaths/registering-a-death)

'Please ask the doctor to upload the Medical Certificate Cause of Death (MCCD) to the document portal as soon as possible and send the original document to us.  They will need a name, telephone number and email for the relative who will register the death.
Once we receive the MCCD and have checked it, an automated email will be sent to the relative named above to book a telephone appointment to register the death.  Once the appointment is booked a confirmation email will be sent which has a pre-registration form attached.  If possible, this should be completed and returned to us using the same portal above. 

If the doctor did not provide an email for the relative, a booking can still be made by calling 01908 372101.  The contact centre can check we have the documents required and book the telephone registration appointment for you.

We thank you for your patience and understanding at this difficult time.'

-If you have any more questions, please get in touch. Every situation is different and we aim to help you however we can.