Please note rules can and do change on a regular basis. If you are unsure about anything on this page please call us for more information
We are doing everything possible to maintain a full service for bereaved families. From the time of death to the funeral date, we are working hard to make sure that our services are available as always. If you suffer a bereavement, and need us to attend, this service is available 24 hours.
We are now gently asking families to make arrangements over the phone and by email to reduce contact with each other and ensure safety. This is very much not the way we like to arrange funerals, as meeting the families we look after is a huge part of what we do. We are still doing everything possible to make sure you are well looked after during the funeral process and after.
We are no longer able to provide limousines as of 5th November 2020 due to the new government guidelines.
We are able to offer dressing and viewing of deceased, assuming their death is not COVID related, or tested positive shortly prior to their death. We do have to limit numbers of people visiting due to social distancing and, in line with shop regulations, request that people wear face coverings while in our building.
Please do not attempt to enter our building if you have symptoms of COVID-19, or think you may have a chance of having or spreading the virus.
How many people are allowed to attend the service?
In line with government law, Crownhill Crematorium permit 30 mourners in the Oak Chapel, and 16 in the Willow Chapel due to its smaller size. Webcasting is an option for many crematoria, so people can follow the service online if they cannot attend. For burials, 30 are able to attend, whilst 10 people are able able to stand by the immediate graveside while the burial takes place to enable social distancing.
Are services different due to social distancing?
Unfortunately there has been changes to services due to social distancing and rules regarding COVID-19. At Crownhill Crematorium, seats may now be placed together for households and bubbles, but must be separate from the chairs of those that are not in your household.
Are you still allowing viewings?
We are still dressing deceased for viewings as normal should you wish to come and spend time with your loved one, providing COVID-19 did not contribute to their death, and you do not think you have, or have symptoms of COVID-19. Anyone visiting the building must wear a face covering as per government guidelines, and only a small number of people can enter the building at any one time.
Are we able to use a limousine?
From 5th November 2020, we will no longer be able to provide limousines due to the government regulations.
Do I have to come into the building to make arrangements?
We are gently asking families to make arrangements over the phone and by email to reduce contact with each other and ensure safety. This is very much not the way we like to arrange funerals, as meeting the families we look after is a huge part of what we do. We are still doing everything possible to make sure you are well looked after during the funeral process. If you cannot receive documentation by email, we can arrange for these to be brought to you and posted by hand.
Is the death registration process different?
The Death registration process has changed since the beginning of the pandemic. Attached below is an extract from the register office of Milton Keynes' website:
'Please ask the doctor to upload the Medical Certificate Cause of Death (MCCD) to the document portal as soon as possible and send the original document to us. They will need a name, telephone number and email for the relative who will register the death.
Once we receive the MCCD and have checked it, an automated email will be sent to the relative named above to book a telephone appointment to register the death. Once the appointment is booked a confirmation email will be sent which has a pre-registration form attached. If possible, this should be completed and returned to us using the same portal above.
If the doctor did not provide an email for the relative, a booking can still be made by calling 01908 372101. The contact centre can check we have the documents required and book the telephone registration appointment for you.
We thank you for your patience and understanding at this difficult time.'
-If you have any more questions, please get in touch. Every situation is different and we aim to help you however we can.