Coronavirus (COVID-19)

Please note rules can and do change on a regular basis. If you are unsure about anything on this page please call us for more information

Milton Keynes along with the rest of England is learning to live with Covid-19

We are doing everything possible to maintain a full service for bereaved families. From the time of death to the funeral date, we are working hard to make sure that our services are available as always. If you suffer a bereavement, and need us to attend, this service is available 24 hours.

We are pleased to be able to welcome families back into our office to make arrangements. We are kindly asking a maximum of two people at a time from one family to visit us. Should you wish to not visit us in person, we have made it possible to do all arrangements remotely. Please ask us if this is what you would like to do. 

We are now using our limousines for families again, with a maximum of six people per car. Masks must be worn when inside the vehicle with our driver.

We are able to offer dressing and viewing of deceased, assuming their death is not COVID-19 related, or tested positive shortly prior to their death. 

Please do not attempt to enter our building if you have symptoms of COVID-19, or think you may have a chance of having or spreading the virus.


How many people are allowed to attend the service?

Crownhill Crematorium permit an unlimited amount of mourners in the Oak Chapel and Willow chapel. Webcasting is an option for many crematoria, so people can follow the service online if they cannot attend. For burials, unlimited numbers are able to attend also.

Are services different due to social distancing?

Services are mostly back to how they were before, with the exception that masks must be worn while in the crematorium building. Singing is allowed at Crownhill Crematorium, but masks must be worn during this. Any family members who wish to carry a coffin must wear disposable gloves, as per crematorium rules, which we can supply to you.

Are you dressing deceased?

We are still dressing deceased for viewings as normal should you wish to come and spend time with your loved one.

Unfortunately we cannot dress people where COVID-19 has contributed to their death.

Please do not arrange to visit us if you have had a positive test or have any symptoms of COVID-19.

Are we able to use a limousine?

From the 12th April 2021 we are now offering the use of our limousines to families. There is a maximum of six mourners per car, and by law, masks must be worn inside the vehicle.

Do I have to come into the building to make arrangements?

You are not required to visit us in person to make arrangements. We have made it possible to do the full arrangements remotely if you don't wish to visit us in person either due to health reasons or preference. 

Is the death registration process different?

The Death registration process has changed since the beginning of the pandemic. Attached below is an extract from the register office of Milton Keynes' website:


'Please ask the doctor to upload the Medical Certificate Cause of Death (MCCD) to the document portal as soon as possible and send the original document to us.  They will need a name, telephone number and email for the relative who will register the death.
Once we receive the MCCD and have checked it, an automated email will be sent to the relative named above to book a telephone appointment to register the death.  Once the appointment is booked a confirmation email will be sent which has a pre-registration form attached.  If possible, this should be completed and returned to us using the same portal above. 

If the doctor did not provide an email for the relative, a booking can still be made by calling 01908 372101.  The contact centre can check we have the documents required and book the telephone registration appointment for you.

We thank you for your patience and understanding at this difficult time.'

-If you have any more questions, please get in touch. Every situation is different and we aim to help you however we can.